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Terms & Conditions

Please keep this copy of these Terms and Conditions for future reference.
Please read them carefully. They do not affect your statutory rights.


General: All orders, quotations & estimates for any goods and or services supplied by the company are subject to the following terms and conditions as published below. You the customer fully accepts that these conditions apply to all orders placed with Elephant Communications and with any goods or services supplied by the company.


Making a Purchase: Generally we require materials on order then any miscellaneous materials and extras to be paid either on invoice or by other arrangement with the labour on completion of our works.
Remittance:  We accept BACS/CHAPS Payments & United Kingdom bank
Paying by BACS/CHAPS: please call us before you make the payment to get our bank details, and to confirm payment amount to avoid any transaction errors.
If you are shopping from outside the UK: Please call us to place your order, and normally your Credit Card company will convert the transaction to your local currency.
Tax Charges
: For orders made from within the United Kingdom 17.5% VAT is added. If your order qualifies for VAT free or reduced VAT status please call us before placing an order to arrange this otherwise the full rate of VAT will be applied.


Credit Terms:
Credit is only extended to customers on a pre arranged basis only if confirmed in writing and in advance of the works commencing and is for a maximum of 30 days from the invoice
date with out exception . The company is entitled to charge interest on any overdue amounts over the agreed 30 Days (1 Month) or at a rate of 5% above the base rate of the company’s bank. This can be implemented and backdated on any overdue amounts at any time at our sole discretion. After 60 days (2 months) or at our sole discretion of none payment or the debt has not been settled in full then we reserve the right to pass the matter on to our debt recovery agents Daniels Silverman Ltd who will immediately subject an additional surcharge of 15% plus Vat to the total debt accrued to that date to cover collection costs incurred. This surcharge together with all other charges including the on going monthly interest charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.
Please Note any and all costs incurred in relation to the unpaid debt recovery process and any action taken by ourselves or on our behalf by others we engage to recover the debt will be solely borne by the debtor and all costs will be added to the final amounts owed.


Reservation of Title: Legal title of all goods supplied by the company shall not pass to the client or any end user until full payment any other sums outstanding have been received in by
Elephant Communications the company.
 


Returns Policy: We guarantee your satisfaction.
A full refund will be provided for all goods returned within 30 days of purchase provided the goods are returned in good working order and retain all packaging and literature. All items will be inspected on their return and must be in their original condition and packaging. Those missing accessories or considered to be below original condition will not be fully reimbursed. The buyer must accept the cost of shipping the returned goods. Please refer to the Credit Card section if payment was made by Credit Card.


Our Privacy Policy:
In accordance with the
Data Protection Act, this policy gives you information about how
Elephant Communications
treats personal information received from our website visitors and all of our customers.
What is personal information?: Personal information is defined as information about you that is personally identifiable such as your title, name, address, email address and phone number etc.
Contact Us: If you send us an enquiry via email, letter or Fax we’ll use your details to respond to your request/comments only.
Changes to the privacy policy: We may update this policy from time to time. Please check this page on our website regularly for notification of any significant changes in the way we treat your personal information.
Data Protection:
Elephant Communications will hold information on you/your company only when it is relevant to our current or potential trading relationship. This information will be used where necessary to enable us to service your requirements including the provision of relevant (optional) marketing communications. The information held will be updated at the time changes are identified or discovered. Relevant information will only be shared with third parties when they are appointed by us to fulfill duties in relation to our business (e.g. couriers, service agents etc).
Accessing your data: You have the right to request a copy of the personal information we hold about you. If you would like to see details of the information we are holding please request this in writing. We will endeavor to provide you with this information within 14 days, but no later than 40 days from the date of request. Please note that, in accordance with the Data Protection Act, a £10 admin fee is applicable. For further information, please contact us by email Datarequest@elecomms.com
 


Governing law and Jurisdiction: These Terms of Use shall be governed by and construed in accordance with the laws of England. The courts of England are to have exclusive jurisdiction to settle any disputes arising out of or in connection with the use of the Site.
We do not accept amendments to these terms and conditions.


Severability: If any of these Terms of Use should be determined to be illegal, invalid, or otherwise unenforceable by reason of the laws of England in which these Terms of use are intended to be effective, then to the extent that, and within the jurisdiction which that Term is illegal, invalid or unenforceable, it shall be severed, deleted and will be replaced by an enforceable provision that comes the closest to the intention underlying the unenforceable provision. The remaining Terms of Use shall survive, remain in full force and effect, and continue to be binding and enforceable until the updated terms are published.


Elephant Communications Ltd retains the right to update and amend these terms at any time without further notice or advise in writing to any individual or company.



Send mail to web@elecomms.com with questions or comments about this web site.
Copyright © 2005 Elephant Communications Ltd.